Meso Level Leadership: Care Clinic Improvement

Meso Level Leadership: Care Clinic Improvement
Order Description
Meso Level Leadership Assignment: Care Clinic Improvement Project:
Assignment Guidelines with Scoring Rubric

Purpose:
Care Clinic Scenario: The Executive Team of Care Clinic prides itself in the care that is provided to the community of Summerville, Florida. The Clinic is known for holistic approach to the individuals served at the clinic as well as presenting various community outreach programs. Annually, the Executive Team of Care Clinic reviews the client satisfaction benchmark results related to client service and quality indicators. The scores have substantially decreased in the past 12 months in the categories of client satisfaction and quality care.

To assist in understanding the quality issues related to client care occurring within the Care Clinic, you are provided with two videos of client situations that have been recorded using Second Life. You are also required to enter Second Life to observe actions and conversations occurring within the Care Clinic. When viewing the videos and participating within the Care Clinic located in Second Life, consider yourself to be the manager and identify quality care issues consistent with decreasing client satisfaction scores. From your leadership perspective, determine how the declining benchmarks can be addressed and improved. Discuss the actions/changes that need to be implemented in order to improve the satisfaction scores and attained Care Clinic quality outcomes.

The Care Clinic Improvement Project will need to be completed by the end of week six of this course and requires that each of the following areas to be addressed.
1. Identify ONE satisfaction benchmark that you will be addressing and why this benchmark has been selected. Select the ONE client satisfaction benchmark from the following list:
a. Decrease in client satisfaction scores related to courtesy and friendliness of staff at the Care Clinic.
b. Decrease in client satisfaction scores related to staff explaining discharge instructions in a manner that is understandable to the client/client.
c. Decrease in the quality nursing care related to interventions provided to clients at the Clinic.
2. Describe the leadership dynamics related to how the improvement/change project will be managed.
3. Identify the change model that will be used in addressing the selected benchmark.
4. Describe the course of action/change.

Course Outcomes
Through this assignment, the student will demonstrate the ability to:

CO #2: Analyze goal directed leadership actions that foster positive healthcare outcomes and effective processes at individual, community, and global healthcare settings. (MPH PO 7, MSN PO 2)

CO #3: Develop personal and strategic communication modalities that foster negotiation, advocacy and positive work environments within diverse healthcare settings. (MPH PO 9, MSN PO 3)

CO #5: Incorporate ongoing leadership character development, values and ethical principles into a living leader role that collaborates with and engages individuals, teams, agencies, and organizations locally as well as globally. (MPH PO 8, MSN PO 5)

Due Date: Sunday 11:59 PM MT at the end of Week 6
Total Points Possible: 200
REQUIREMENTS:

Description of the Assignment
The focus of the assignment is to address decreasing benchmark scores regarding customer service or quality care with the use of leadership strategies and a change model.

The following objectives will need to be addressed:
1. Provide an introductory paragraph and identify the benchmark that will be addressed for this assignment; the importance of this benchmark for the clinic’s stability; and why this benchmark has been selected. Select one benchmark from the following list:
a. Decrease in customer service score related to courtesy and friendliness of staff at Care Agency,
b. Decrease in customer service score related to staff explain my discharge instructions in a way that I understand,
c. Decrease in quality care score linked to the interventions provided at the Clinic.
2. Identify why the low scores have been attained
a. This can be a short paragraph following the introductory paragraph as to your leadership perspective as to why the low score occurred. Use your imagination and a systems approach as to why the low scores have been attained versus a blaming culture. There will be no right or wrong answer—however, it is crucial to identify why the problem has occurred to be able to move forward in addressing the problem area.
3. Describe the leadership dynamics related to how the project will be managed, specifically
incorporating the following strategies:
a. The six values of the system leadership perspective; each value must be described.
b. Strategic leadership foresight, visioning, partnering, and motivating
c. Relationship based care
4. Identify the change model that will be used in addressing the problem area.
a. Describe the elements of the change model.
b. Describe how the change model is applicable for the customer service or quality indicator you have selected to improve for the Clinic’s stability.
c. Describe your role as the leader in supporting the change process.
d. What leadership skills will you utilize to lead the change effort?
5. Describe the course of action/change.
a. Who needs to be involved in creating change: List the key stakeholders that need to be
involved in this change project.
b. Design the steps of the new process that will address the gaps and improve the problem area.
6. Conclusion
a. Highlight the main points of this project—the focus, leadership strategies used to create change, the change model used, and the final action plan.

Criteria for Format and Special Instructions
1. This assignment must be submitted to TurnItIn™, as required by the TurnItIn™ policy. A
Similarity Index of “blue” or “green” must be obtained. A score in the blue or green range
indicates a similarity of less than 24% which is the benchmark for CCN graduate nursing
students. Any other level of similarity index level requires the student to revise the assignment
before the due date and time. To allow sufficient time for revision, early submission of the
assignment to TurnItIn™ is highly encouraged. The final submission will be graded by faculty.
If a Turnitin™ report indicates that plagiarism has occurred, the Academic Integrity policy will be
followed.
2. The paper (excluding the title page and references page) should be 8-10 pages. Points will
be lost for not meeting these length requirement.
3. Font and sizes acceptable: 12 point Times New Roman or 11 point Arial.
4. Use of the following subheadings to organize the content of your paper:
Leadership Dynamics
Change Model
Course of Action
Conclusion
5. The textbooks required and lesson content for this course may not be used as a reference
for this assignment.
6. The use of a dictionary is not allowed for this assignment.
7. A minimum of 6 (six) scholarly references must be used. Scholarly references need to be
current, 5-8 years or less (anonymous authors or web pages are not acceptable).
8. Title page, body of paper, and reference page must follow APA guidelines as found in the 6th
edition of the manual. This includes the use of headings for each section or topic of the
paper.
9. Ideas and information that come from readings must be cited and referenced correctly.
10. Rules of grammar, spelling, word usage, and punctuation are followed and consistent with
formal written work as found in the 6th edition of the APA manual.
11. Past tense verbs are used when presenting information from published resources.
Directions and Grading Criteria
Category Points % Description
Introduction 8 4 Provide an introduction:
• Identify which benchmark will be addressed for this assignment
• Why this benchmark has been selected
• Why the low score occurred
Leadership Dynamics

45 22.5 Describe the leadership dynamics related to how the project will be managed including:
• Six values of the system leadership perspective
(each value must be described)
• Strategic leadership strategies
• Relationship based care
Change Model
50 25 Identify the change model that will be used in addressing the problem area:
o Describe the elements of the change model
o Identify how the selected change model is applicable for the benchmark you have selected
o Describe role leader has in supporting the change process in general
o What leadership skills will be utilize to lead the change effort.
Course of Action

60 30 Describe the course of action:
• Who needs to be involved in creating change;
• Design the steps of the new process that will address the gaps and improve the problem area,
• Describe the leadership role as the leader is supporting the change process specifically for the Care Clinic
Conclusion

8 4 Highlight the main points of this project:
• Selected benchmark,
• Leadership strategies used to create change,
• Change model used
• Action plan.
Paper Requirements 10 5 • 8-10 page paper (not including the title or references pages in the page count)
• Headings (except for introduction) are present
• The use of a dictionary to define or explain leadership is not allowed for this assignment
• The textbook required for this course and lesson information may not be used as a reference for this assignment.
• A minimum of 6 (six) scholarly references must be used.
• A Similarity Index of “blue” or “green” was achieved.
APA Format 10 5 Title page, body of paper, and reference page must follow APA guidelines as found in the 6th Edition of the manual. This includes the use of headings for each section or topic of the paper.
Citations in Text 4 2 Ideas and information that come from readings must be cited and referenced correctly.
Writing Mechanics 5 2.5 Rules of grammar, spelling, word usage, and punctuation are followed and consistent with formal written work as found in the 6th edition of the APA manual.
Past tense verb is used when presenting information from published resources

Total 200 100

GRADING RUBRIC
Assignment Criteria Exceptional
Outstanding or highest level of performance Exceeds
Very good or high level of performance Meets
Competent or satisfactory level of performance Needs Improvement
Poor or failing level of performance Developing
Unsatisfactory level of performance
Content
Possible
Points = 181
Introduction: Selection of Benchmark & Description of Scores
8 Points 7 Points 6 Points 3 Points 0 Points
Introduction provided which includes all of the following:
o Identify which benchmark will be addressed for this assignment
o Why this benchmark has been selected
o Why the low score occurred Introduction provided which includes three of the following:
o Identify which benchmark will be addressed for this assignment
o Why this benchmark has been selected
o Why the low score occurred Introduction provided which includes two of the following:
o Identify which benchmark will be addressed for this assignment
o Why this benchmark has been selected
o Why the low score occurred Introduction provided which includes one of the following:
o Identify which benchmark will be addressed for this assignment
o Why this benchmark has been selected
o Why the low score occurred Introduction provided does not include the following:
o Identify which benchmark will be addressed for this assignment
o Why this benchmark has been selected
o Why the low score occurred
Leadership Dynamics
45 Points 40 Points 36 Points 17 Points 0 Points
Leadership dynamics related to how the project will be managed includes all of the following:
o Six values of the system leadership perspective
(each value must be described)
o Strategic leadership strategies
o Relationship based care Leadership dynamics related to how the project will be managed includes two of the following:
o Six values of the system leadership perspective
(each value must be described)
o Strategic leadership strategies
o Relationship based care Leadership dynamics related to how the project will be managed minimally addresses two of the following:
o Six values of the system leadership perspective
(each value must be described)
o Strategic leadership strategies
o Relationship based care Leadership dynamics related to how the project will be managed includes one of the following:
o Six values of the system leadership perspective
(each value must be described)
o Strategic leadership strategies
o Relationship based care Leadership dynamics related to how the project will be managed does not include the following:
o Six values of the system leadership perspective
(each value must be described)
o Strategic leadership strategies
o Relationship based care
Change Model
50 Points 44 Points 40 Points 19 Points 0 Points
Identification of the change model used in addressing the problem area includes all of the following:
o Describe the elements of the change model
o Identify how the selected change model is applicable for the benchmark you have selected
o Describe role leader has in supporting the change process in general
o Identify the leadership skills that will be utilize to lead the change effort.
Identification of the change model used in addressing the problem area includes three of the following:
o Describe the elements of the change model
o Identify how the selected change model is applicable for the benchmark you have selected
o Describe role leader has in supporting the change process in general
o Identify the leadership skills that will be utilize to lead the change effort.
Identification of the change model used in addressing the problem area includes two of the following:
o Describe the elements of the change model
o Identify how the selected change model is applicable for the benchmark you have selected
o Describe role leader has in supporting the change process in general
o Identify the leadership skills that will be utilize to lead the change effort.
Identification of the change model used in addressing the problem area includes one of the following:
o Describe the elements of the change model
o Identify how the selected change model is applicable for the benchmark you have selected
o Describe role leader has in supporting the change process in general
o Identify the leadership skills that will be utilize to lead the change effort.
Identification of the change model used in addressing the problem does not address the following:
o Describe the elements of the change model
o Identify how the selected change model is applicable for the benchmark you have selected
o Describe role leader has in supporting the change process in general
o Identify the leadership skills that will be utilize to lead the change effort.

Course of Action

60 Points 53 Points 48 Points 23 Points 0 Points
Course of action described and includes all of the following:
o Identification of who needs to be involved in creating change;
o Design the steps of the new process that will address the gaps and improve the problem area,
o Describe the leadership role as the leader is supporting the change process specifically for the Care Clinic Course of action described and includes two of the following:
o Identification of who needs to be involved in creating change
o Design the steps of the new process that will address the gaps and improve the problem area,
o Describe the leadership role as the leader is supporting the change process specifically for the Care Clinic Course of action described and minimally includes two of the following:
o Identification of who needs to be involved in creating change
o Design the steps of the new process that will address the gaps and improve the problem area,
o Describe the leadership role as the leader is supporting the change process specifically for the Care Clinic Course of action described and includes one of the following:
o Identification of who needs to be involved in creating change
o Design the steps of the new process that will address the gaps and improve the problem area,
o Describe the leadership role as the leader is supporting the change process specifically for the Care Clinic Course of action does not include the following:
o Identification of who needs to be involved in creating change
o Design the steps of the new process that will address the gaps and improve the problem area,
o Describe the leadership role as the leader is supporting the change process specifically for the Care Clinic
Conclusion

8 Points 7 Points 6 Points 3 Points 0 Points
Main points of the project concluded and includes all of the following:
o Indicator of focus
o Leadership strategies used to create change,
o Change model used
o Final action plan. Main points of the project concluded and includes three of the following:
o Indicator of focus
o Leadership strategies used to create change,
o Change model used
o Final action plan. Main points of the project concluded and includes two of the following:
o Indicator of focus
o Leadership strategies used to create change,
o Change model used
o Final action plan. Main points of the project concluded and includes one of the following:
o Indicator of focus
o Leadership strategies used to create change,
o Change model used
o Final action plan. The conclusion does not include the following:
o Indicator of focus
o Leadership strategies used to create change,
o Change model used
o Final action plan.
Paper Requirements 10 Points 9 Points 8 Points 4 Points 0 Points
The submitted assignment included all of the following elements:
• 8-10 page paper (not including the title or references pages in the page count)
• Headings (except for introduction) are present
• The use of a dictionary to define or explain leadership is not allowed for this assignment
• The textbook required for this course and lesson information may not be used as a reference for this assignment.
• A minimum of 6 (six) scholarly references must be used.
• A Similarity Index of “blue” or “green” was achieved.
The submitted assignment included five of the following elements:
• 8-10 page paper (not including the title or references pages in the page count)
• Headings (except for introduction) are present
• The use of a dictionary to define or explain leadership is not allowed for this assignment
• The textbook required for this course and lesson information may not be used as a reference for this assignment.
• A minimum of 6 (six) scholarly references must be used.
• A Similarity Index of “blue” or “green” was achieved.
The submitted assignment included only four of the following elements:
• 8-10 page paper (not including the title or references pages in the page count)
• Headings (except for introduction) are present
• The use of a dictionary to define or explain leadership is not allowed for this assignment
• The textbook required for this course and lesson information may not be used as a reference for this assignment.
• A minimum of 6 (six) scholarly references must be used.
• A Similarity Index of “blue” or “green” was achieved.
The submitted assignment included only three of the following:
• 8-10 page paper (not including the title or references pages in the page count)
• Headings (except for introduction) are present
• The use of a dictionary to define or explain leadership is not allowed for this assignment
• The textbook required for this course and lesson information may not be used as a reference for this assignment.
• A minimum of 6 (six) scholarly references must be used.
• A Similarity Index of “blue” or “green” was achieved.
The submitted assignment included only two or less of the following:
• 8-10 page paper (not including the title or references pages in the page count)
• Headings (except for introduction) are present
• The use of a dictionary to define or explain leadership is not allowed for this assignment
• The textbook required for this course and lesson information may not be used as a reference for this assignment.
• A minimum of 6 (six) scholarly references must be used.
• A Similarity Index of “blue” or “green” was achieved.

Content Subtotal _____of 181 points
Format
Possible Points = 19 10 Points 9 Points 8 Points 4 Points 0 Points
APA Style
APA guidelines, as per the 6th edition of the manual, are demonstrated for the
• title page,
• running head,
• body of paper (including citations and headings), and
• reference page

One deduction for each type of APA format error
0 to 1 APA errors are present APA guidelines, as per the 6th edition of the manual, are demonstrated for the
• title page,
• running head,
• body of paper (including citations and headings), and
• reference page

One deduction for each type of APA format error
2 – 3 APA errors are present APA guidelines, as per the 6th edition of the manual, are demonstrated for the
• title page,
• running head,
• body of paper (including citations and headings), and
• reference page

One deduction for each type of APA format error
4 – 5 APA errors are present APA guidelines, as per the 6th edition of the manual, are demonstrated for the
• title page,
• running head,
• body of paper (including citations and headings), and
• reference page

One deduction for each type of APA format error
6 – 7 APA errors are present APA guidelines, as per the 6th edition of the manual, are demonstrated for the
• title page,
• running head,
• body of paper (including citations and headings), and
• reference page

One deduction for each type of APA format error
8 or greater APA errors are present
Citations 4 Points 3 Points 2 Points 1 Points 0 Points
There are 0-1 errors in the crediting of ideas, and information that contributed to knowledge.
Permission to use references older than 5 years was obtained from faculty. There are 2-3 errors in the crediting of ideas, and information that contributed to knowledge.
OR
Permission to use references older than 5 years was NOT obtained from faculty. There are 4-5 errors in the crediting of ideas, and information that contributed to knowledge.

There are 6-7 errors in the crediting of ideas, and information that contributed to knowledge. There are 8 or greater errors in the crediting of ideas, and information that contributed to knowledge.
Writing Quality 5 Points 4 Points 3 Points 2 Points 0 Points
• 1–2 errors or exceptions to the rules of grammar, spelling, word usage, punctuation and other aspects of formal written work as found in the 6th edition of the APA manual.

• When presenting information from a published resource, past tense verbs are required.
• 3 – 4 errors or exceptions to the rules of grammar, spelling, word usage, punctuation and other aspects of formal written work as found in the 6th edition of the APA manual.

• When presenting information from a published resource, past tense verbs are required.
• 5 – 6 errors or exceptions to the rules of grammar, spelling, word usage, punctuation and other aspects of formal written work as found in the 6th edition of the APA manual.

• When presenting information from a published resource, past tense verbs are required.
• 7 – 8 errors or exceptions to the rules of grammar, spelling, word usage, punctuation and other aspects of formal written work as found in the 6th edition of the APA manual.

• When presenting information from a published resource, past tense verbs are required.
• 9 or greater errors or exceptions to the rules of grammar, spelling, word usage, punctuation and other aspects of formal written work as found in the 6th edition of the APA manual.

• When presenting information from a published resource, past tense verbs are required.
Format Subtotal _____of 19 points 8 or more errors and exceptions to the rules of grammar, spelling, word usage, punctuation and other aspects of formal written work as found in the 6th edition of the APA manual

Total points ______ of 200 points