Proposal for Big Turtle Clothiers, Inc.

Proposal for Big Turtle Clothiers, Inc.
Scope of Project:

The entry-level Retail Salesperson position is responsible for selling the popular “Big Turtle” clothing and merchandise at their retail stores. There are approximately 50 retail stores located throughout the Southeast region, employing over 600 Retail Salespersons. Currently, turnover for this title is averaging 50% annually. Big Turtle Clothiers, Inc. (BTC) also anticipates opening 10 new stores per year for the next 5 years. The starting pay scale for Retail Salespersons ranges from $8.50 to $10.00 per hour, depending on the location, with health benefits provided after 6 months of employment. Retail Salespersons also receive a 15% discount on all “Big Turtle” clothing and merchandise.

At present, there is no formal pre-employment selection testing for this job title. Candidates are screened using application forms developed by the individual stores, with preference given to candidates with prior retail or customer-service experience. BTC would like to standardize this process, to use the same testing process for Retail Salespersons throughout all current and future stores. It is also very important that the selection system be legally defensible against charges of discrimination. BTC is also concerned about problems with shrinkage in their retail stores.

prepare a report with the following information, along with rationales for each decision:

Initial task-KSA linkage, based on O*NET job analysis information
Job analysis process proposed—method(s) of job analysis chosen, number and job titles of SMEs required, and geographic locations of SMEs
Preliminary recommendations of selection tests (e.g., paper-and-pencil ability or personality tests, interviews, simulations, etc.) for use in this job title, linked to O*NET tasks/KSAs, and evidence of reliability/validity
Validation strategy recommended for each test—criterion-related (predictive or concurrent) and/or content validation, with number of individuals required for the study
How the tests assess the job-relevant KSAs
Test administration order and method for combining test information (e.g., multiple hurdle, multiple regression, etc.)
1) Brief overview of Big Turtle Clothiers
a) Mention some of the relevant statistics and information about BTC from the RFP
i) Focus on how this information might be relevant to the selection system
ii) Consider what issue(s) BTC is facing that a selection system might solve

2) Initial Task-KSA Linkage for the Job of Retail Salesperson
a) List 5-7 important tasks for this job(from O*NET)
b) Identify the most relevant KSAs needed for each task for this job (also from O*NET)
c) Link the tasks and KSAs together in an initial task-KSA linkage (you can create a table or matrix showing how they link

3) Job Analysis
a) Methods of Job Analysis
i) Which method(s) do you propose to use—interviews, questionnaires, observation, focus groups, etc.?
ii) How many Subject Matter Experts are needed to participate in each method?
(1) Where are those SMEs from (# of stores, #of states, etc.)?
(2) How many of the SMEs will be supervisors, incumbents, and/or other SMEs?