Topic: Operation and Supply Chain of PHC

Based on the Multi-Media case; Principle Healthcare [PHC],Operations and Supply Chain Management
Question 1-Construct an ITO for PHC (under transformation please explain in point form from the process
from beginning to end and add relevant pictures ) Question 2- Map the process for order fulfilment
including manufacture of a typical vitamin product at PHC ( please use most of the shapes require to
contrast the map) Question 3- Construct an upstream and downstream supply network diagram for PHC(the
supply chain should state the retailers and the suppliers ). please ensure that one question per page
TIPS:Extensive ITO application covering major and minor inputs, outputs and resources. Thorough and
convincing mapping of the processes within the operation, using suitable symbols and showing high
standard of clarity and presentation. Supply chain network many correct linkages and coverage of almost
all the players. One question per page

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