Week 3 HMGT 320

Week 3 HMGT 320
Week 3 Activities:
Read:
• Week 3 Lecture (embedded below)
• The executive summary of “Crossing the Quality Chasm.” http://www.iom.edu/~/media/Files/Report%20Files/2001/Crossing-the-Quality-Chasm/Quality%20Chasm
%202001%20%20report%20brief.pdf
• Introduction to quality improvement methods http://www.who.int/patientsafety/education/curriculum/who_mc_topic-7.pdf
• Best Practices of Total Quality Management Implementation in Health Care Settings. http://eds.b.ebscohost.com.ezproxy.umuc.edu/eds/detail?vid=2&sid=7e8cefb2-
5e48-4c2d-a6e2-1795c719eca8%40sessionmgr110&hid=104&bdata=JnNpdGU9ZWRzLWxpdmUmc2NvcGU9c2l0ZQ%3d%3d#db=bth&AN=63884405
Address all three articles please.
1. Article 1…. Quality Chasm
a. Explain the role of electronic health records in in implementing quality as described in the article.
2. Article 2…Intro to Quality Improvement Methods.
a. Explain the Deming PDSA model
b. As a Healthcare Administrator, provide an example (from experience or research) as to how this model can be implemented in your facility. Illustrate use of the four
steps in your example.
3.Article 3…. Total Quality Management
a. Define TQM as it relates to healthcare organizations.
b. As listed in the article, give an example(experience or research) how TQM has been used to obtain ONE of these outcomes listed in the article.
-improved healthcare quality and performance
-patient satisfaction
-reduced operating costs
-employee satisfaction
-patient safety

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