Faculty of Business and Law MMM112 Interpersonal Skills

DEAKIN UNIVERSITY
Faculty of Business and Law MMM112 Interpersonal Skills
Trimester 2, 2015
Module 4 Access and Equity & Module 5 Cross-Cultural Sensitivity
Assignment Instructions
Context:
You are employed within an organisation in the computer retail (products and games) industry. The organisation is planning a Professional Development seminar on
‘Workplace Diversity’ to be attended by all members of staff. Because of your interest and expertise in Workplace Diversity you have been asked to conduct research and
use this to make a presentation at the seminar.
Individual assignment task (worth 18 marks):
The Professional Development seminar presentation will involve completing (1) to (4):
1. Choose one of the following topics
a. How to effectively and successfully manage for equity; OR
b. How to effectively and successfully manage for cross-cultural sensitivity
2. Use secondary data from your eBook and other relevant sources to create a list of six open-ended questions on that topic.
3. Use these questions to collect primary data by interviewing three managers working in three different real life organisations within the computer retail
industry. You will need to take a photo of 1) you and the business manager, and 2) their business card; both photos should be integrated into the powerpoint slides on
pages 3 and 4.
IMPORTANT NOTE – Primary data collection:
As this assignment requires you to collect primary data, approval for this research has been granted by the Faculty Human Ethics Advisory Group. It is strongly
suggested that you familiarise yourselves with the National Statement on Ethical Conduct in Research, particularly section 2.2.1 ‘Guidelines for Consent’ paying
particular attention to the section on informed and voluntary ‘free’ consent – see http://www.nhmrc.gov.au/guidelines/publications/e72.
4. Make an oral presentation to staff, in which you discuss your questions derived from secondary data and the findings gained from your primary data (ensure you
acknowledge your respondents). This presentation will include:
a. Five (5 only) Power Point slides:
1. Title slide, your name, your organisation, seminar name, event, date,
2. Your list of 6 open-ended questions (with citations) from the secondary data
3. Main points from your primary data, questions 1-3
4. Main points from your primary data, questions 4-6
5. References (cited sources)
 Maximum total word count for slides 2-4 (excluding citations) = 100 words
b. A three-minute oral voiceover to accompany the slides in which you discuss the topic, your questions and your data
Deadline: 11.59 pm on Sunday September 13, 2015

ASSIGNMENT SUBMISSION INSTRUCTIONS:
1. Save your slides as a MS PowerPoint file (.ppt or .pptx) with a file name which includes your ID number, unit code plus the name of the assessment task.
e.g. StudentID_MMM112_Module_4/5_Assignment
2. Click on the correct ‘Assignment Submission Folder’ within MMM112 on CloudDeakin to submit your assignment. By submitting your assignment to this assignment
folder you are declaring that the assignment is totally your own.
3. Check that the assignment was submitted correctly by:
a. clicking on the ‘Assignment Folder’ to see your submission; OR
b. checking your Deakin email account for notification of a successful submission.
Note:
• Assignments are on time if they are submitted via CloudDeakin before the due date/time.
• You may resubmit your assignment, at any time up until the due date/time.
• Do not, under any circumstance, email your assignment to the Unit Chair. It will not be assessed as it is a breach of procedures.
• Any assignments submitted late without an extension being granted will not be marked. These will be held until final grading and may be taken into account in a
pass/fail situation.
• Requests for Special Consideration, extensions or variation to the assignment task require supporting documentation as evidence and must be emailed to the Unit
Chair (andrea.howell@deakin.edu.au) before the due date.
• Plagiarism declaration: By clicking on the SUBMIT button to submit your assignment, you are declaring that the work is entirely your own, except where material
quoted or paraphrased is acknowledged in the text by use of quotation marks and citations where appropriate. You are also declaring that it has not been submitted for
assessment by any other student or in any other unit or course.
ASSIGNMENT RESULTS:
Your report scores and feedback will normally become available in the Assignment Folder in CloudDeakin within 15 business days of the due date. If you have been
granted an official extension, the release of your score and feedback will be delayed. Before results are returned to students, the unit team will moderate the marking
process to ensure that the same marking standards are applied to all students within the unit and to check all assignments for plagiarism using Turnitin software.
Marking penalties will be applied to assignments which contain evidence of plagiarism, collusion or other forms of cheating (see pp. 4-5 below).
If any student believes an error has been made in the marking of their assignment and wishes to request a review, they must (1) email the Unit Chair
(andrea.howell@deakin.edu.au), from their Deakin email account, within 5 working days of the CloudDeakin release of marks, AND (2):
(i) attach e-copies of their assignment and their completed Grade Form (CloudDeakin Gradebook);
(ii) identify the specific Grade Form criterion involved;
(iii) explain why their work should have received a higher score for that objective; and
(iv) support their claim by referring to specific evidence from their report. Receiving a disappointing result is not a justification for review.
Note: In the rare case of an assignment being granted a review, the reviewed score may increase, decrease or remain unchanged from the original score. Nonetheless, the
reviewed score will be final.

WRITING AND REFERENCING SKILLS:
In this assignment students have the opportunity to demonstrate their understanding of interpersonal relationships and skills through a practical and realistic
approach to their basic research methods and their discussion of relevant real-life applications.
Researching, writing and referencing skills are valuable in all facets of management practice. Effective writing is an essential skill for good managers because
written documents provide busy executives with accurate information and appropriately informed viewpoints from reliable sources. Poorly researched work leads to poor
decision-making, thereby compromising management. Ineffective writing reduces clarity and creates ambiguity, both of which lead to confusion and reduced performance at
all levels.
Students are also expected to be constructively critical and analytical when they write about what they have read. This is necessary because an important aspect of
presenting material to senior managers is to provide a balanced viewpoint; that is, to present alternative interpretations and to outline both the positives and
negatives of any particular option. This ensures that the conclusions drawn or recommendation are not biased.
If you are worried about how to conduct research or find resources in order to complete this assignment, staff or resources within the Library should be able to
assist:
• Deakin Library: Study Support
http://www.deakin.edu.au/library/study/
If you are more concerned about your writing or referencing skills, please take advantage of the many study support resources provided by the Division of Student Life:
• Deakin Division of Student Life: Study Support
http://www.deakin.edu.au/students/study-support
IN-TEXT CITATIONS AND REFERENCING
All ideas within your assignment which have been obtained from either academic or non-academic sources, need to be cited and referenced using the Deakin author-date
(Harvard) style. This system is used for most assignments submitted for Faculty of Business and Law units.
You are required to include in-text citations throughout your assignment, to demonstrate your research and show the sources of your ideas. All sources cited must also
be included in the References sections. Citing and referencing correctly is how good students show that they understand the rules of academic writing and know how to
avoid plagiarism. It is also good management practice to include correct and complete details about sources of information in written documents. This demonstrates to
managers that the advice being offered is supported by objective information from credible sources and not the simply the subjective opinion of the writer. Any writer
who omits citations and references presents themself as a plagiarist and incompetent researcher whose work cannot be trusted.
Referencing involves acknowledging original sources of information in your written work. Referencing correctly not only gives weight to any arguments or statements in
your work, but also avoid plagiarism.
All students are required to reference and cite correctly in this assignment, using the Harvard style. Please access and follow the advice provided by the Division of
Student Life staff:
http://www.deakin.edu.au/students/study-support/referencing/harvard
PLAGIARISM AND OTHER FORMS OF CHEATING
All assignments will be checked for plagiarism (via Turnitin) and disciplinary procedures will be initiated if any student’s work is found to include plagiarism (i.e.,
penalties will be imposed relative to the degree of infringement).
Plagiarism occurs when a student presents the work of another person as the student’s own work, or includes the ideas of others as quotations, summaries or
paraphrases, without acknowledgement as to the original authorship of those ideas.
Plagiarism is the copying of another person’s ideas or expressions without appropriate acknowledgment and presenting these ideas or forms of expression as your own.
Plagiarism relates not only to written works such as books or journals but also data or images that may be presented in tables, diagrams, designs, plans, photographs,
film, music, formulae, web sites and computer programs. Plagiarism also includes presenting (or passing off) the work of lecturers or other students as your own.
Plagiarism is a form of cheating that the University regards as an extremely serious academic offence. The penalties associated with plagiarism are severe and extend
from cancelling all marks for the specific assessment item or for the entire unit through to exclusion from your course. These penalties are detailed in Part 2 of
Regulation 4.1 (1) Student Discipline.
It is important to realise, however, that it is certainly not cheating to use the work of others in your work. On the contrary – a well-constructed assignment should
normally refer to and build on the work of others for positioning, supporting and strengthening your work and advancing knowledge. Plagiarism occurs when due
recognition and acknowledgement of the work of others is not provided. Therefore, whenever you are using another person’s research or ideas (whether by direct
quotation or by paraphrasing or summarising) you must appropriately cite the source of that idea. If you are ever in doubt about the most appropriate form of
referencing, you should consult your lecturer or a Study Skills advisor in the Division of Student Life.
Collusion occurs when a student obtains the agreement of another person for a fraudulent purpose with the intent of obtaining an advantage in submitting an assignment
or other work. It is not collusion when two or more students work together and submit a group assignment.
Talking about your assignment with other students is acceptable and encouraged. However, jointly writing up the assignment, or using the same written words from your
discussion, is a form of cheating because we are not able to separately identify which ideas belong to which student. Unauthorised collaboration involves working with
others with the intention of deceiving examiners about who actually completed the work. If you have any doubt about what constitutes authorised and unauthorised
collaboration in your assignment, you should consult your Unit Chair or post a Discussion question on CloudDeakin.
ALL student work submitted for this assignment will be checked for plagiarism
via Turnitin, with penalties imposed where there is evidence of plagiarism or collusion
Therefore, BEFORE you submit your assignment for assessment, please allow sufficient time
to self-check your work via Turnitin
Read your Turnitin Report and check all highlighted sections. Correct your work to ensure that:
• all ideas taken from your sources have been cited correctly;
• all quoted passages are also presented within quotation marks;
• all cited works are included within the References;
• all sources in the References have been cited at least once; and
• all accidental incidences of plagiarism, citation or referencing errors have been corrected

MMM112 MODULE 4 ACCESS AND EQUITY & MODULE 5 CROSS-CULTURAL SENSITIVITY – GRADE FORM RUBRIC (TOTAL 18 MARKS)

Criteria Performance Indicators used to determine scores
No meaningful attempt Fail Pass Credit Distinction High Distinction
CONTENT
o Major points cover all task specifications
o Voiceover provides appropriate supporting details
o Interesting
o Primary research
(max. 8 marks) • Content shows little or no relationship to task specifications
• Voiceover not relevant to the poster
• Extremely low level of interest
• No evidence of any primary research
(0 marks) • Most task specifications not adequately addressed
• Voiceover provides few relevant details to discuss the poster
• Low level of interest
• Inadequate primary research demonstrated
(2.0 marks) • Task specifications addressed adequately
• Voiceover provides satisfactory details to discuss the poster
• Satisfactory level of interest
• Adequate primary research demonstrated
(4.0 marks) • Most task specifications addressed quite well
• Voiceover provides some good details to discuss the poster
• Level of interest is good, but patchy
• Good primary research demonstrated
(4.8 marks) • Most task specifications covered very well
• Voiceover provides very good details to discuss the poster
• Good level of interest throughout
• Demonstrates very good primary research
(5.6 marks) • All task specifications covered extremely well
• Voiceover provides extremely high quality details
• Entire presentation is extremely interesting
• Demonstrates quality primary research
(6.4-8.0 marks)
POWERPOINT DESIGN
o 5 slides
o = 100 words
o Headings and sub-headings
o Use of language and point form
o Visual aesthetics
o Graphics & images
(max. 3 marks) • 3-7 slides, >120 words
• No headings or sub-headings
• Language and point form poor and contain many errors
• Visually unattractive
• No graphics or images used to support ideas
(0 marks) • 4-6 slides, >120 words
• Ineffective headings and sub-headings
• Language and point form often used inconsistently or incorrectly
• Visually unattractive
• Few graphics or images

(0.75 marks) • 5 slides, < 120 words
• Headings and sub-headings are satisfactory
• Satisfactory use of language and point form
• Visually acceptable
• Some use of effective graphics and images to support ideas
(1.5 marks) • 5 slides, 90-110 words
• Most headings and sub-headings are quite good
• Good use of language and point form
• Visually attractive
• Several effective graphics and images included
(1.8 marks) • 5 slides, = 100 words
• Very good headings and sub-headings
• Very good use of language and point form
• Visually attractive
• Graphics and images enhance ideas very well

(2.1 marks) • 5 slides, = 100 words
• Excellent headings and sub-headings
• Extremely good use of language and point form
• Visually highly attractive
• Graphics and images enhance ideas extremely well
(2.4-3.0 marks)
VOICEOVER DELIVERY: CLARITY
o Volume
o Voice pitch and tone
o Pronunciation

(max. 3 marks) • Voice is too loud or too soft
• Voice pitch is too high or too low and is monotonous
• Incorrect pronunciation prevents understanding
(0 marks) • Volume is frequently inappropriate
• Voice pitch is too high or too low and is monotonous
• Incorrect pronunciation reduces understanding
(0.75 marks) • Volume is sometimes appropriate
• Voice pitch and tone are sometimes correct but used with little variety
• Pronunciation is frequently incorrect
(1.5 marks) • Volume is mostly appropriate
• Voice pitch and tone are mostly correct and used with some variety
• Pronunciation is sometimes incorrect
(1.8 marks) • Volume is appropriate apart from 1-2 instances
• Voice pitch and tone are correct with good variety
• Pronunciation is correct except in one or two instances
(2.1 marks) • Volume is absolutely appropriate at all times
• Voice pitch and tone are correct and used with excellent variety
• Pronunciation is correct at all times
(2.4-3.0 marks)
VOICEOVER DELIVERY:
STYLE & PACE
o Balance of formal & informal styles
o Spoken, not read
o Pace
o Length
o Use of pauses
(max. 3 marks) • Style is consistently far too formal or informal for the audience
• Sounds totally read
• Pace of delivery is consistently too slow or too fast
• Length is < 2 or > 5 mins
• Pauses not used well
(0 marks) • Style shows little balance between informal and formal
• Mostly sounds read
• Pace of delivery is monotonous, frequently too slow or too fast
• Length is < 2 or > 4 mins
• Pauses not used well
(0.75 marks) • Satisfactory balance between formal and informal styles
• Sounds spoken for at least half of the time
• little variety of pace
• Length is <2:30 or > 3.30 mins
• Pauses used too frequently/infrequently
(1.5 marks) • Style shows some balance between informal and formal
• Sounds spoken for more than half the time
• Pace of delivery shows some variety
• Length is 2:30-3 mins
• Pauses used sometimes
(1.8 marks) • Style is balanced between informal and formal
• Sounds spoken almost all of the time
• Pace of delivery is reasonably well varied
• Length is 3 mins
• Pauses mostly used well
(2.1 marks) • Style is extremely well balanced between informal and formal
• Spoken at all times
• Pace of delivery is exceptionally well varied
• Length is 3 mins
• Pauses used effectively and to inject impact
(2.4-3.0 marks)
IN-TEXT CITATIONS & REFERENCES
(max 1 mark) • No in-text citations or References list
(0 marks) • Few provided, or mostly incomplete and incorrect
(0.25 marks) • Provided, but frequently incomplete or incorrect
(0.5 marks) • Mostly complete but three or four errors
(0.6 marks) • Complete but one or two errors
(0.7 marks) • All complete and correct, in Harvard style
(1.0 mark)

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