Human resources and decision making

Human resources and decision making

Order Description
You are the HR Manager in a large organisation – Santo Corporation. It has been a desperate
time for the organisation with huge issues related to turnover, dissatisfaction, and performance. As a result, a
huge amount of funding was allocated towards addressing the problem. To try to address the problem, you
advised Santo Corporation that a developmental training program was needed aimed at increasing employee
satisfaction, commitment, intentions to stay in the organisation, and ultimately performance. However, you
were unsure of the best way to deliver the training so the CEO asked you to try 4 different training
approaches to see what worked best for their employees before rolling it out to whole organisation
(approximately 10,000 employees).
Overall, you developed the following training approaches in order to address the training need.
1. On-the-job training with the team leader.
2. Classroom training.
3. Online training.
4. One-to-one mentoring.
You have led the team implementing the training programs and have conducted the following activities.
1. 10 people from each training group were interviewed about their satisfaction with the training they
received and also whether it actually made a difference to their work and/or home life. Semistructured
interviews were used and each lasted about 30 minutes. Each interview was recorded and
transcribed later. Interviews were conducted by an external consulting company and no names of
interviewees were known. For each type of training, the company selected 10 employees from a list
of 50. The selection of interviewees was based on the proportion of people in job types. In each
department, about 20% were higher level managers, 30% were middle level supervisors and the rest
were lower level employees. Within each category, employees were then selected randomly from the
list.
2. All employees from all training programs tested were asked to complete an online survey about their
perceptions of the training and their levels of job-related attitudes (such as satisfaction, intentions to
leave, commitment, and performance) amongst other issues of interest to the organisation.
Selected statements relating to the interview transcripts have been placed in a document on Blackboard
(Assessment/Assignment 2) as well as a copy of the quantitative survey data.
Your task in this assignment is to produce a single, multi-part report for the Senior Management Team that
outlines your qualitative and quantitative findings, that summarises these findings, and then make
recommendations based on these findings.