KSAOs

BUSINESS
A team is a collection of people with complementary knowledge, skills, abilities, and other characteristics (KSAOs), who are committed to a common purpose. Teams are
said to be better than groups—that is, team members hold themselves mutually responsible and accountable for accomplishing their objectives and goals. An important
aspect of team building is the development and maintenance of team cohesiveness and mutual trust.

Although no ideal size limit applies to every team or group, the current composite of research on team effectiveness suggests that they achieve their best results with
between 5 or 12 members. A team or group of this size is big enough to benefit from a variety of diverse skills . . . , yet small enough to allow members to
communicate easily and feel part of a close-knit unit.

Effective teams tend to have some of the following characteristics: a clear sense of purpose; open and honest communication; creative and critical thinking;
accountability (and good historical records, minutes, and note keeping where applicable); focus; and general decision making reached by a well-thought-out consensus.
Moreover, they seek to avoid groupthink. Groupthink can lead to unfortunate decisions that are worse than the team members might have made individually. Groupthink,
according to at least two theorists is: “[u]niformity of thought that occurs when peer pressures cause individual team members to withhold contrary or unpopular
opinions” (Bovee & Thill, 2013 p. 178).

A researcher named Bruce Tuckman is credited with identifying and coining the stages of development, which occurs within the forming of many teams. Those stages are:
forming, storming, norming, performing, and adjourning.

Communication can be defined as the transference of data, information, and the like from sender to receiver; that is, the transferring of understanding, meaning,
intent, and sentiments. Communication networks are the channels by which information and the like flows. Communication processes are the steps between a source and a
receiver that result in the transference and understanding of meaning

In sum, a team is a collection of people with complementary knowledge, skills, abilities, and other characteristics (KSAOs), who are committed to a common purpose.

In sum, communication is the exchange of data, information, intent, sentiments, and the like through various message forms.

Learning Activity Discussion Information and Questions:

The first sets of questions actually entail a revisit to some of the information in chapter 6 of Exploring Business. The second set of questions pertains to chapter 8
of Exploring Business.

What information do you find a the following Web link:

http://www.referenceforbusiness.com/management/Int-Loc/Line-and-Staff-Organizations.html?

Do you personally prefer to work in a: matrix organization, line-and-staff organization, or some other organizational structure and why? What is an organizational
chart or table of organization? Theoretically, what is: span of control? What is delegation and how does it relate to authority and responsibility? What is a chain of
command? What are line positions? What are staff positions?

How would you go about building an effective team? What role does trust play in general organizational or business productivity, team building or team maintenance?
What is brainstorming? What example of groupthink was used in Exploring Business? What is MBWA? In terms of communication what is the grapevine? What kind of role can
body language play in communication? What kind of role can culture play in communication? Were there any tips in Exploring Business for writing memos, giving
presentations, holding meetings, or writing emails?
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