Managing Human resources

 
The objective of the job analysis report is for you to become acquainted with the process of job analysis. In this portion of the team project you will learn how to design, conduct, and analyze the results of a job analysis. You will also learn how to report these results. Your job analysis report will constitute the basis for Phase II of the team project; for this reason, it is important that your job analysis be as complete and thorough as possible.

Where to start?
Your team is to gain access to at least three individuals (best mix is two incumbents and one supervisor) with the objective of analyzing the incumbent’s job. Although there are many ways to analyze jobs, I suggest that you use a task-oriented job analysis technique. This technique is relatively straightforward and yields good results. Note, however, that you are free to choose any method that you like.

What to include in the report?
Your job analysis report should contain the following sections:

The business chosen is BMO (Banque de Montreal)
My partner’s explanation:

I’ll post my actual final draft on Friday!

I work for Bank of Montreal. I am a service representative, in brief I work in an office and sit in front of a computer all day – working off a database I process customers transactions. I do not answer the phone.

This might help explain, I’ve illustrated the series of events that happen:

Customer calls the call center and makes a request to a BMO agent on the phone (example : report a lost debit card) — then, the BMO agent goes into the BMO database, opens up the customers file and writes up a small memo that explains the request — then I get the memo, and I complete the request (example : send the customer a new card)

As a service rep, I actually complete the request – this is called ‘processing’

Importance – Frequency : Task

5 – 5 : process incoming transactions in a timely fashion, maintaining the SLA

4 – 2 : keep up to date with news/changes that might affect our procedures or work flow

5 – 5 : be able to determine what work is priority (often my manager will tell you what is priority in the morning meeting so I don’t have to put much thought to it)

2 – 4 : contribute to morning meeting discussions pertaining to changes/upcoming projects

5 – 4 our priority is customers, going above and beyond our mandates in order to keep BMO customers satisfied

5 – 5 always looking to improve our work habits/knowledge, therefore increasing productivity and the ability to contribute to “getting stuff done”

LET me know if this is clear. Its always difficult to explain my job – everyday is a little different from the last!

My part is :

A description of the organization (approx. 1 page)
The purpose of this description is to provide the context within which the job in question is performed. In this section, you should provide as much detail as possible on the internal and, if possible, the external environment of the organization. Since this is an HR course, your focus should remain on HR-relevant issues (i.e., numbers of employees in the company, number of employees in that unit and in that job, any HR issues related to the job such as turnover, training, etc.).

A job description (approx. 1 page)
The job description is an overall written summary of your job analysis. The job description should capture the essential information of your job analysis. Because many people (e.g., HR managers, incumbents, supervisors, applicants, etc.) use the description, it is extremely important that your job description be clear, concise, and thorough. Examples of job descriptions can be found in most introductory HR books, including the one used in this course; you may use them as guidelines. Note that you should include the National Occupational Classification (NOC) code of your job on the job description; the NOC can be found online or in the Webster Library.

Partner’s part that could help:

Importance and Frequency Ratings

There were no problems with determining which tasks to include because the three

people we interviewed had very similar ideas of what the job required. As for dealing with

differences in the perceived importance and frequency, we decided to take the average of all

three ratings and use this number. A five-point scale was used for these two dimensions, as

described by the California Department of Human Resources. Because of the limited number of

tasks and because they are all either important or frequent, everything was included.

Task Importance Frequency

Process incoming transactions in a timely fashion, maintaining the

SLA

Keep up to date with news/changes that might affect procedures or

work flow

Determine what work is priority 5 5

Contribute to morning meeting discussions 2 4

Keepings customers satisfied by responding to them in a helpful and

timely manner

Improving work habits/knowledge 5 5

Answer telephone calls 5 5

Respond to inquiries 5 5

Resolve problems 4 5

Test new project/products 4 3

The dimension we chose was customer service because it included the most tasks and

because it is considered a priority. This included keeping the customer satisfied, answering calls

and questions, and resolving problems they may have. Second was the administrative dimension,

which includes the tasks related to computer work or that affects the daily work processes. The

final dimension was performance, that is to say any task that would improve the overall abilities

of the worker himself/herself.

Customer Service

Keepings customers satisfied by responding to them in a helpful and timely manner

Answer telephone calls

Respond to inquiries

Resolve problems

Administrative

Process incoming transactions in a timely fashion, maintaining the SLA

Keep up to date with news/changes that might affect procedures or work flow

Determine what work is priority

Test new project/products

Performance

Contribute to morning meeting discussions

Improving work habits/knowledge

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55.
Orbital Velocity of the Earth Using Stellar Spectra

Department of Physics, University of Colorado at Denver Physics 1052 (General Astronomy)
Experiment #4 — Orbital Velocity of the Earth Using Stellar Spectra
In this exercise you will find the orbital velocity of the Earth by measuring the Doppler shift in the spectrum of the star Arcturus. Among the very brightest of stars, shining with a soft orange light, Arcturus lights northern spring skies. While orbiting the Sun, the Earth moves towards the Arcturus half of its orbital period and it moves away from the star rest of the period as shown in figure. When the Earth is moving towards and away from the star, the observed light is respectively blue-shifted and red-shifted .
(a) Earth m Sun
(b) Earth moving towards
The photocopied figure (taken from SKY AND TELESCOPE) below displays two spectrograms of the star Arcturus taken six months apart. The top and the bottom spectrograms are of a reference light source at rest with respect to the telescope. Corresponding to each of the reference lines is a dark line in the star spectrum, displaced slightly to the right (red-shifted) in a, and to the left (blue-shifted) in b.
Select line 1 and measure the displacement of it in a and b to tength of millimeters. One way to do it is to use a straight edge to connect matching reference lines as shown in the figure on the lower right corner on the next page. The shift are shown by filled rectagles (red in a and blue in b) in the figure.Measure the shifts with a scale estimating to tength a tength of millimeter. A magnifying glass would be handy. Try to be as accurate as possible. The measurements give the shift ?? in mm for the line. Draw a table similar to one shown below and note down the measurements. Repeat the process for lines 1, 3, 5, and 7 and enter into the table.
???oving away
???????A
?rcturus
r
???????????????
line no.
??
??
original wavelength ?0 angstrom
shift ??
shift ??
vr ???c ?0
?
spectrum a mm
spectrum b mm
spectrum a angstrom
spectrum b angstrom
spectra a
spectra b
1
4260.48
Department of Physics, University of Colorado at Denver Physics 1052 (General Astronomy)
????????????????????????????Fig: Spectrum of Arcturus, when the Earth is at (a) and (b) positions.
The measurments you obtained are in millimeters in paper scale. These are not in the angstrom scale in which the the reference wavelengths are measured. You need to convert your measurements to the angstrom scales. By the way, 1 angstrom = 10-10 m. To do this, measure the distance between lines 1 and 7 in millimeters with the same accuracy mentioned in the previous paragraph. Divide the difference in actual wavelengths of line 1 (4260.48 angstroms) and line 7 (4307.91 angstroms) by the distance between lines 1 and 7.
???i.e., Conversion Factor (CF) ? ?4307.91 – 4260.48? angstroms /millimeter ???
It serves as the conversion factor to obtain the shift in wavelengths in angstroms. Multiply the numbers you have in the third column and fourth coulumn in mm of the above table by the CF and write down the results in fifth and sixth column of the table respectively. The new nubmers are the shifts in angstrom. Now we know the shift in spectrum due to the relative motion between source of light (Arcturus ) and the observer on the Earth. Now you can use the Doppler’s effect Eq.(6.3) from you text book to find the relative velocity between the Earth and the star.
a
???????????vr ? ?? ? ? ? b c ?0
where c = 300000 km/s is the speed of light and ?0 is the wavelength of
corresponding reference line. These values for line 2, 3, 4, 5 and 6 are respectively, 4271.16, 4271.76, 4282.41, 4294.13, and 4299.24.
????
Department of Physics, University of Colorado at Denver Physics 1052 (General Astronomy)
You can use above formula for both red-shift and blue-shift. Find the average vr from the second last column of the table. Let’s denote this number by vrr.
vrr = ……. km/s.
It represents the average relative velocity obtained from the red-shift in the spectrum a. This
velocity is related to speed of the star and the speed of the Earth by
vrr ?vStar ?vEarth.
Similarly, find the average vr from the last column of the table and denote it by
vrb = – ……. km/s.
Notice there is negative sign. We are adding this negative sign here for convenience. Actually it should be with the numbers in the last column of the table because the shift ?? is negative for the blue shift. Usually displacement in the right is taken as positive and in the left is taken as negative.
vrb ? vStar ? vEarth .
Our goal is to find vEarth , the orbital speed of the Earth. We can obtain it by eliminating vstar
from the above two equations. Please show the mathematical steps involved in the elimination process. I am writing the result below
vEarth ? vrr ? vrb . 2
Now plug in the values of vrr and vrb you found above and find vEarth . Remember to include –ve sign in vrb.
This speed is obtained by assuming that the Arcturus is located at ecliptic plane (In actuality, Arcturus lies at 31o latitude.). To get the true orbital value you need to divide above result by 0.86 because it is equal to cos31o. Compare your final result with the actual value of the orbital velocity of the Earth found in book or internet. Don’t forget to discuss the possible sources of error in the experiment while writing the conclusion section of your report.

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How does Hong Kong affect the world’s economy?

write a 800 – 1000-word opinion essay or editorial according to the uploaded proposal. Do not let the brevity of this essay lull you into complacency. To produce a relevant and engaging essay or editorial, you will not only have to know your subject, but will also have to familiarize yourself with the content and style of typical opinion pieces.

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