Multiple Choice: 2 points each

Multiple Choice: 2 points each

13. This management style involves high-directive-low-supportive behavior and is appropriate when interacting with low-capability employees.
A. Autocratic
B. Consultative
C. Participative
D. Laissez-faire

14. Which of the following trust dimensions is the most important when one person assesses another’s trustworthiness?
A. Integrity
B. Competence
C. Loyalty
D. Openness

15. People with high need for achievement work well under all of the following conditions EXCEPT.
A. Non-routine situations
B. Challenging situations
C. Competitive situations
D. No-feedback situations

16. Which of the following country values self-accomplishment more than group accomplishment and loyalty?
A. Australia
B. Singapore
C. Mexico
D. Japan

17. A person can increase their _________ power by ________.
A. Expert: attending training sessions
B. Legitimate; attending seminars and meetings
C. Connection; having the ability to hire, discipline and fire employees
D. Referent; expanding their network of contacts

18. Most day to day business interactions are based on _____________ power.
A. Coercive
B. Connection
C. Referent
D. Legitimate

19. Identify, among the following, the number of people that would comfortably form a cohesive group.
A. One to three
B. Three to nine
C. Ten to fifteen
D. Fifteen to twenty

20. This person distracts the team from the agenda items and often likes to complain and criticize.
A. Wanderer
B. Arguer
C. Bored member
D. Talker

21. ________________is the relatively enduring quality of the internal environment of the organization as perceived by its members.
A. Organizational climate
B. Organizational culture
C. Morale
D. Status quo

22. Under the __________________agenda of team building, the team evaluates the strengths and weaknesses of its process.
A. Process and structure evaluation
B. Problem identification
C. Problem solving
D. Training

23. This is the average cost of making “reasonable accommodations” to employee the disabled.
A. $25
B. $120
C. $500
D. $1000

24. Which of the following is NOT an area where discrimination is common?
A. Selection
B. Training
C. Compensation
D. Evaluation

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Short- Answer Questions: 2 points each

25. Before selecting one of the seven leadership styles, you should consider three things. What are they?
26. Identify three characteristics that substitute for leadership.
27. Identify three simple ways that managers can enrich jobs.
28. What does an open-door policy mean:

29. Status is based on a number of factors. Identify five of them.
30. Name four basic reactions that people often have to change.
31. What is the first thing you should do when handling a complaint that involves something that you or your company did wrong?
32. List seven areas of global diversity.

Fill In the Blanks: 2 points each

33. The leadership trait theory assumes that there are distinctive _________characteristics accounting for leadership effectiveness.

34. The three types of trust in organizational human relations are based on ___________, knowledge and identification.

35. Managers should use the appropriate level of participation for the employees’ ________________.

36. With the ingratiation tactic, you are friendly and give __________to put the person in a good mood before making your request.

37. Norms are developed ______________as the group members interact through the routine of the team.

38. ____________is a state of mind based on employees’ attitudes and satisfaction with the organization.

39. The term ________________applies to jobs that are distinctly different but require similar levels of ability and have the same pay scale.

40. The __________is an invisible barrier to advancement that is based on bias.
Essay Questions: 10 points each

1. State how reinforcement is used to increase performance.

2. Describe five influencing tactics and give an example of each.