True or false and multiple choice)

True or false and multiple choice)
The reason management skills create a competitive advantage for people and organizations is because they are difficult to master.
Question 1 options:

True

False
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Question 2 (1 point)

All stress is bad.
Question 2 options:

True

False
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Question 3 (1 point)

Age is one of the strongest demographic predictors of burnout with older employees experiencing significantly greater burnout than younger employees.
Question 3 options:

True

False
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Question 4 (1 point)

Emotional labor is the process of regulating both feelings and expressions for the benefit of organizational goals.
Question 4 options:

True

False
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Question 5 (1 point)

Good communicators inspire confidence in others.
Question 5 options:

True

False
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Question 6 (1 point)

Communicating clearly and effectively is a skill everyone can learn and refine.
Question 6 options:

True

False
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Question 7 (1 point)

Research shows a strong positive link between a leader’s communication ability and worker innovativeness.
Question 7 options:

True

False
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Question 8 (1 point)

The first and most important rule of effective communication is to analyze your audience.
Question 8 options:

True

False
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Question 9 (1 point)

Money is the only real motivator.
Question 9 options:

True

False
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Question 10 (1 point)

When instrumentality is high, the person believes: “I have the knowledge, skills, and abilities to get the job done.”
Question 10 options:

True

False
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Question 11 (1 point)

The best managers know that they get rewarded for what their employees do, not for what managers do.
Question 11 options:

True

False
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Question 12 (1 point)

Good managers should distribute rewards and punishments fairly.
Question 12 options:

True

False
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Question 13 (1 point)

According to a survey of employees in Fortune 500 companies, both managers and employees really like performance evaluations.
Question 13 options:

True

False
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Question 14 (1 point)

What of the following is NOT a managerial reality?
Question 14 options:

People problems are far more complex than any other organizational problem.

People generally manage the way they have been taught to manage.

People join organizations but they leave managers.

Management is the process of getting things done through others.
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Question 15 (1 point)

Managing others requires a wide variety of competencies. Which of the following is a conceptual competency?
Question 15 options:

Understanding basic accounting principles.

Being able to train and motivate employees.

Using information to diagnose problems.

Being aware of effective marketing strategies.
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Question 16 (1 point)

Bram wants to quit smoking. He puts away his lighters and ashtrays, drinks less caffeine, and buys air fresheners to get rid of the stale smoky smell is his room. Bram’s actions demonstrate which self-management behavior-focused strategy?
Question 16 options:

Self-observation

Self-set goals

Management of cues

Rehearsal
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Question 17 (1 point)

Which of the following behavior-based self-management strategies does the acronym SMART relate to?
Question 17 options:

Self-observation

Self-set goals

Management of cues

Positive self-talk
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Question 18 (1 point)

As Dion waited to be called for his job interview, he kept repeating to himself, “I know I’m the best candidate for this job!” What behavior-focused self-management strategy was he using?
Question 18 options:

Self-observation

Self-set goals

Management of cues

Positive self-talk
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Question 19 (1 point)

The Big Five Inventory is a commonly used assessment tool for assessing the self-awareness dimension of:
Question 19 options:

cultural intelligence

personality traits

emotional intelligence

personality preferences
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Question 20 (1 point)

Which of the following is NOT a good source of feedback on managerial ability and behavior?
Question 20 options:

Supervisors

Subordinates

Friends

Customers
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Question 21 (1 point)

Which of the following is NOT a likely behavior for a manager experiencing high levels of stress?
Question 21 options:

Underestimation of how fast time passes.

Selective information perception.

Fixation on single solutions to problems.

Decreased creativity.
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Question 22 (1 point)

“Eustress” is defined as:
Question 22 options:

maximum psychological pressure.

a productive stress.

an autoimmune response.

a response to uncertain conditions.
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Question 23 (1 point)

When people encounter something potentially stressful in the environment, they first go through:
Question 23 options:

cognitive responses

primary appraisal

denial

coping strategies
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Question 24 (1 point)

Depersonalization is associated with
Question 24 options:

the feeling that one’s work does not really matter.

feeling cynical, psychologically detached, and indifferent to one’s work.

the actual management of feelings.

giving employees some latitude over the emotions the can express.
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Question 25 (1 point)

The most important challenge in effective time management is to
Question 25 options:

learn time management skills

resist temptation

exercise willpower

implement time management skills
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Question 26 (1 point)

Which of the following is often referred to Pareto’s Law?
Question 26 options:

The 80/20 rule

The ABC method

The five-second rule

The Swiss-cheese method
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Question 27 (1 point)

Zack arrived late for a meeting this morning because there was a 20-car accident on the freeway. Ryan, his manager, assumed Zack overslept because he was out at a bar last night. Which of the following statements is most accurate?
Question 27 options:

Zack used the ladder of inference

Zack used the self-serving bias

Ryan used the self-serving bias

Ryan committed a fundamental attribution error
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Question 28 (1 point)

When Jill was asked, she chose cars over stomach cancer as the cause of more U.S. deaths per year. When asked why, she said “I hear about fatal car accidents every day. I never hear about stomach cancer.” Jill’s type of judgment error is
Question 28 options:

availability

anchoring

confirmation

overconfidence
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Question 29 (1 point)

Carl, a corporate recruiter, advises job applicants to start negotiating salaries from a higher bracket. He suggests this because he knows hiring managers can be susceptible to the judgment error of
Question 29 options:

availability

confirmation

overconfidence

anchoring and adjustment
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Question 30 (1 point)

Less than 1% of a group of high school students ranked their ability to get along with others as “below average”. This statement is an example of the _______ type of judgment error.
Question 30 options:

availability

confirmation

overconfidence

anchoring and adjustment
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Question 31 (1 point)

Satisficing
Question 31 options:

results from choosing a wrong decision

is a perfect problem solution

constantly leads to overconfidence

is a result of bounded rationality
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Question 32 (1 point)

According to Vroom and Yetton, which of the following approaches to problem-solving is most manager-driven?
Question 32 options:

Facilitate

Delegate

Decide

Order
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Question 33 (1 point)

Which of the following is a “right-vs-right” scenario?
Question 33 options:

Dishonesty vs loyalty

Individual vs community

Justice vs dishonesty

Individual vs loyalty
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Question 34 (1 point)

The failure of personal ethics among such companies as Enron and WorldCom led to the creation of the
Question 34 options:

Hepburn Act

Lloyd-Doyle Act

Sarbanes-Oxley Act

Landrum Act
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Question 35 (1 point)

Which of the following perspectives of ethics emphasizes the affective side of peoples’ character?
Question 35 options:

Virtue ethics

Kantism

Duty ethics

Universalism
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Question 36 (1 point)

People should act in ways meant to better the world. This is an example of which major ethical theory?
Question 36 options:

Universalism

Utilitarianism

Virtue ethics

Cultural relativism
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Question 37 (1 point)

Which of the following is perhaps the most defining feature of communication?
Question 37 options:

Designing a communication strategy

Sharing information with other people

Formal presentations and speeches

Diagnosing the specific causes of a communication breakdown
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Question 38 (1 point)

The better a manager at communicating with subordinates, the more likely:
Question 38 options:

those subordinates are to come up with new ideas for the organization

those subordinates are to come up with different interpretations of the same instructions

the manager is to be passed over for promotion

the manager is to use slang and casual language
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Question 39 (1 point)

In the bucket analogy of motivation, key sources of motivation are:
Question 39 options:

person, manager, job

person, reward, affiliation

safety, reward, esteem

manager, power, achievement
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Question 40 (1 point)

When workers experience inequity, they
Question 40 options:

revert to lower-order needs

rely on their peer group for support

take action to restore balance

adjust work attitudes
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Question 41 (1 point)

Workers make personal equity judgments based on
Question 41 options:

past experiences

social comparison

family expectations

managerial advice
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Question 42 (1 point)

In equity theory, ________ include(s) hours worked, work quality, education, and experience.
Question 42 options:

ratios

perceptual action

objective action

inputs
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Question 43 (1 point)

McClelland’s needs framework includes:
Question 43 options:

fairness, ratios, input

love, security, safety

extroversion, introversion, sensing

achievement, affiliation, power
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Question 44 (1 point)

_________ of employees is generally considered to be “the bottom line” for most managers.
Question 44 options:

Task performance

Citizenship behavior

Organizational behavior

Contextual performance
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Question 45 (1 point)

The first step of the performance management cycle is to
Question 45 options:

assess performance

choose the right person for the right job

recognize and reward achievement

provide feedback on performance
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Question 46 (1 point)

A common mistake in performance management occurs when managers pay attention to ______ exclusively.
Question 46 options:

attitudes

behaviors

results

abilities
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Question 47 (1 point)

Topgrading is most likely effective in
Question 47 options:

group-oriented cultures

team-based performance groups

oil producing companies

highly competitive cultures
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Question 48 (1 point)

Why do managers use multiple sources of data for performance evaluations?
Question 48 options:

to save time

to save money

to confirm or disprove their observations

to satisfy legal requirements
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Question 49 (1 point)

Efficiency refers to the results an employee achieves.
Question 49 options:

True

False
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Question 50 (1 point)

Task performance is also known as organizational citizenship behavior.
Question 50 options:

True

False
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Question 51 (1 point)

A common mistake in performance management occurs when managers exclusively pay attention to employee results.
Question 51 options:

True

False
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Question 52 (1 point)

Good performance evaluation feedback focuses on the problem rather than the person.
Question 52 options:

True

False
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Question 53 (1 point)

Our motivation levels rise any time we face the challenge of a low probability of success.
Question 53 options:

True

False
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Question 54 (1 point)

Maslow’s highest order need is self-actualization.
Question 54 options:

True

False
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Question 55 (1 point)

Establishing client relationships enhances task identity and task significance.
Question 55 options:

True

False
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Question 56 (1 point)

Assertive communication means
Question 56 options:

being clear about one’s own needs

seeking objectives through intimidation

being manipulative

making one’s point, no matter the cost
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Question 57 (1 point)

The three elements of persuasion, first articulated by Aristotle, are
Question 57 options:

ethos, chronos, logos

logos, chronos, kairos

ethos, pathos, logos

chronos, ethos, pathos
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Question 58 (1 point)

Jason is making a marketing presentation to his best client. In closing, as Jason pitches for the sale, he reminds the client of the fair treatment, competitive prices and general preferential treatment the client always receives from Jason and the organization. What persuasive appeal is Jason using?
Question 58 options:

Pathos

Chronos

Logos

Credos
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Question 59 (1 point)

The “5 S” method for delivering powerful messages:
Question 59 options:

emphasizes delivery above everything else

emphasizes good planning

emphasizes taking a long time to arrive at the main point

being with ideas the listener is unfamiliar with
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Question 60 (1 point)

Problems, by definition, have a clear solution.
Question 60 options:

True

False
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Question 61 (1 point)

Escalation of commitment is a source of judgment error in problem solving.
Question 61 options:

True

False
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Question 62 (1 point)

A good decision is the same as a good outcome.
Question 62 options:

True

False
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Question 63 (1 point)

Framing problems correctly is difficult since our immediate need is to begin solving the problem.
Question 63 options:

True

False
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Question 64 (1 point)

Many managers have damaged their careers by implementing solutions they knew were incorrect but forged ahead even with this knowledge.
Question 64 options:

True

False
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Question 65 (1 point)

Where does an after action review (AAR) fit into the PADIL approach?
Question 65 options:

Problem

Decide

Implement

Learn

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